As soon as your order is shipped, you will receive an email containing the shipping number.
tracking your package.

Don't forget to check your "Spam" and "Promotions" folders in your mailbox.

You will have the option to visit the Track My Package section on our site and enter your tracking number.

We would like to point out that in the event that your order includes several items, they may be delivered separately, resulting in the assignment of several tracking numbers corresponding to each item.

However, if you do not receive the tracking number(s) within 72 hours of placing your order, please contact our customer service team by email at: info@harmonieepure.com or via the contact form on our site.

We understand your concern about the delay of your order, and we
We offer our most sincere apologies.

International shipping may take longer than expected due to the customs clearance process or global events that may affect delivery logistics.

To track the delivery of your order at any time, please go to our website and enter the tracking number you received by email.
We recommend that you also check the "Spam" and "Promotions" folders in your mailbox in case the tracking number has been directed to these sections.

We understand that waiting can be frustrating, and we are doing everything we can to resolve this situation. If you have additional concerns or if the problem persists, do not hesitate to contact us by email info@harmonieepure.com or via the contact form on our site.

From the time your order is shipped, delivery time will be between 3 and 14 working days for international deliveries. However, in exceptional circumstances and depending on the local carrier, the delivery time could exceed 14 days due to Harmonie Épure's multiple distribution centers.

For orders shipped to the French Overseas Territories, the delivery time will be estimated between 10 and 30 working days.

It is important to note that these
Delivery times are estimates and are not guaranteed. In addition, for large, heavy and fragile products, the delivery time will be extended, and delivery will take place within 4 to 8 weeks from
of shipping.

We invite you to take into account
consider this information when placing your orders, and for more details, do not hesitate to consult our delivery policy.

If you received a damaged item, please follow the following procedure to
make a claim.

Within a maximum of 7 days after receipt of your order, please send a photo of the damaged item to Harmonie Épure customer service via
the email address: info@harmonieepure.com or by using the contact form available on our site.

After receiving your complaint, our customer service will look into the situation.
You will be notified if your exchange request is approved or rejected.

If approved, Harmonie Épure will reship your item in order to replace the damaged one.

We understand that this situation may be uncomfortable, and we are committed to resolving this issue in the most efficient manner possible. If you have
Any other questions or concerns, please do not hesitate to contact us.

You can consult our returns policy.

If you are not at home at the time of delivery, here are the steps to follow:

1. If your items are small enough, they will be left in your PO box.
2. If the items are too large to be placed in your post office box, the package will be left at the nearest post office or parcel relay. You can collect your package by presenting the slip left in your postal box by the delivery person.

If you have any additional questions or require assistance, please do not hesitate to contact us at the following email address: info@harmonieepure.com

If you made a mistake in the delivery address when placing your order, follow these steps:

If your order has not yet been shipped, please contact us immediately at the following email address: info@harmonieepure.com , we will be happy to update your information.

However, in accordance with our Terms of Sale, once an order has been shipped, no changes can be made. We therefore recommend that you check your information carefully before finalizing your order.

If your order has already been shipped and you have concerns about the shipping address, please do not hesitate to contact us to explore available options. We will do our best to assist you.